USE OMBUDSMAN

Using the California Ombudsman Program

The “Program Overview” provided at www.aging.ca.gov/Programs/LTCOP/ includes the following information:

  • The goal of the State Long-Term Care (LTC) Ombudsman Program is to advocate for the rights of all residents of long-term care facilities.
  • The Ombudsman’s advocacy role… [includes] to receive and resolve individual complaints and issues…
  • Residents or their family members can discuss an issue and/or file a complaint:
    • Call the local Long-Term Care Ombudsman, Allison Virtue, at 1-323-721-1343 or
    • Call the CRISIS line number 1-800-231-4024 (available 24 hours a day, 7 days a week to take calls and refer complaints from residents).

Ombudsman services are free and confidential. To discuss an issue or ask questions, contact our local ombudsman in Los Angeles, Region V – Downtown Los Angeles and East LA regional office:

Allison Virtue, MSW
Regional Manager
1493 N. Montebello Blvd. Suite 104
Montebello, CA 90640
(323) 721-1343
AVirtue@wiseandhealthyaging.org 

Our ombudsman provides the following resident services:

  • Questions or concerns about quality of care
  • Questions or concerns about financial abuse
  • Suspected physical, mental or emotional abuse of residents
  • Witnessing services for Advance Health Care Directives
  • Requesting an Ombudsman to attend a resident care plan meeting
  • Requesting an Ombudsman to attend a resident or family council meeting

For Information on Local LA Program

See the EXCELLENT site at: www.wiseandhealthyaging.org/city-and-county-of-los-angeles-long-term-care-ombudsman.